Archive for December 2016

Global Technology Partners in Focus: Carpenter Mfg.

Carpenter Manufacturing has been part of out Global Technology to group for over 15 years. We are proud to be associated with Carpenter and our combined efforts have provided a great number and companies with cost effective processing solutions that have reduced their costs and improved their productivity.

I am pleased to introduce Justin Strong. Justin is the Director of Sales for Carpenter. Justin is a recent member of the Carpenter team, but has made his presence felt with our customers. They appreciate his hard work and value his support. Part of the reason we have produced this Focus series is to get to know the people who customers speak to and interact with. Thank you for spending some time with us today Justin.

WPS: Like WPS, Carpenter is a multi-generation business. Can you provide a brief history of Carpenter Mfg.

JS: Carpenter is a third generation family owned and operated company. It started out of a garage and in the 1960’s moved in to our current factory in Manlius NY. Carpenter has been a leader in the wire processing industry for over 60 years!

WPS: Carpenter is in the Syracuse NY area. Can you describe where the equipment is produced and some of the in-house capabilities of Carpenter.

JS: We manufacture all units in house. Everything from the castings, machining, and assembly of all units. We engineer and do all research and development in the facility. We also make our TwinCone fiberglass wheels here which are a stable of Carpenter

WPS: Describe the range of processing solutions available from Carpenter.

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JS: Our products include measure, cut, and strip machines, automatic processors, prefeeders, dereelers, coiling machines, tubing cutters, flat cable, coaxial cable, and mutli-conductor processing machinery

WPS: Carpenter works with a team of local representatives and distributors like WPS. Can you describe how the local support this team provides can help our customers.

JS: We have a great team of knowledgeable and dependable representatives. If they are unavailable you are also able to talk to the team we have here at the factory.  We are able to troubleshoot many applications over the phone but also have staff to make appointments and come in when needed

WPS: Can you describe factory support services to our customers.

JS: We can speak on the phone or through email to help with any sort of trouble shooting. We also have information we can send out as well as replacement parts. Our team has many years of experience in this industry and try to help assist in any way possible

WPS: Any new developments you can share with us today?

JS: Carpenter is always looking for new ways to improve our process and find more solutions to our customers. We have many projects going on. The closest one we have to debuting is our new Coiling Units. In the next month or so Carpenter will be unveiling a single bowl coiling unit capable of coiling long wires. This will be a great feature for companies that are hand coiling wire after it is measured and cut. This will save much labor and help to fully automate our systems.

Thank you again for your time today Justin. WPS appreciates the value that Carpenter brings to our Global Technology Partners group. We look forward to many years of providing efficiency saving and cost reducing solutions to our customers.

For more information on Carpenter processing solutions, Connect Your Way to WPS.

Counting the Cost of Quality: The Cost of Inaction 

Every Decision has a cost.

Continuing the series Counting the Cost of Quality,  we turn from the Cost of Action in Part One to the Cost of Inaction.

So what happens when you do not act? Maintain the status quo.  I acknowledge that there are some times in a company’s history when a short term “pause” is needed. Due to uncertain economics or other external conditions. This is different from big picture inaction. In the case of quality, there is no time that a company should pause from improving quality, quality systems or understanding the changing dynamics of quality processes.

… there is no time that a company should pause from improving quality, quality systems or understanding the changing dynamics of quality processes.

In the end all decisions to act or not rest with management. And the implications of the decision (or non decision). Here are a few possible considerations and implications of not acting.

First, not taking the step of understanding the changes in quality processes and the standards that industries are using to validate and monitor quality. This can be as damaging as knowing and not acting.

Some industries are leaders in quality. And what they adopt often become best practices which other industries adopt in whole or in part. They were created for a reason. Not investigating new practices and reviewing the potential use in your organization can be a lost opportunity to become a leader in your industry. For example the Automobile Industry are widely using cross section analysis to validate, monitor and improve quality of connector crimping. With the cost of these systems coming down, it makes sense for non-automotive companies to start adopting cross section analysis.

Not investigating new practices and reviewing the potential use in your organization can be a lost opportunity to become a leader in your industry.

What if your competitor seized the opportunity to implement new quality processes? And their quality improved when they used these new tools. And they broadly publish their new capability to the world. Prompting companies (including your customers) to take notice. You are at a strategic disadvantage when your competitor gets a jump on your company.

You are at a strategic disadvantage when your competitor gets a jump on your company.

Inaction due to the cost of processing tools, systems and training ignores the long term benefit from reduced cost of processing. Scrap and rework costs can eat into profitability. A focus on quality improvement can also help to improve production efficiency.

Employees are watching. Engaging personnel in the process of quality improvement can be positive and beneficial. But when personnel see management not acting, they soon follow and productivity declines. Personnel on the factory floor are looking for individual benefit in the case of working conditions and some level of assurance the company is going all out in their efforts to maintain and grow the business.

Customers are also watching. With domestic and international competitors on your customer’s doorstep, can you afford to not consider new quality systems? And implement them into the company’s culture.

With domestic and international competitors on your customer’s doorstep, can you afford not to consider new quality systems?

Looking at the negative side of this topic is something companies do not enjoy doing. Simply put, ignoring the world changing around you or knowing and not acting is not a good business strategy. And can be damaging or fatal to a company in the long term.

The good news there is always an opportunity to turn the ship around, no matter how big the ship. Today would be a good day to seize the opportunity and start acting!